Return & Refund Policy

Last Updated: 5 Dec 2025

At Florist Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process, subject to the conditions below.

1. Eligibility for Returns

You may return an item if:

It is unused, unworn, and in its original condition with tags and packaging intact.
The return request is made within 5 days of receiving the order.
It is not a final sale or customized product (such items are non-returnable).

2. How to Initiate a Return

To request a return, please follow these steps:

Contact our support team at [Your Email/Phone] with your order number and reason for return.
We will review your request and provide return instructions.
Ship the item back to us using a reliable courier service. The return shipping cost may be covered by the customer unless the product is defective or incorrect.

3. Refund Process

Once we receive and inspect your return:

If approved, your refund will be processed to your original payment method within 7 business days.
If the item does not meet return conditions, we may reject the request or offer a partial refund.
Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We do not offer exchanges due to the perishable nature of flowers. If there is an issue with your order, we will provide a replacement or refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 2 days of delivery with photos of the issue. We will arrange a free replacement or refund as needed.

6. Delivery Issues

Late Deliveries: While we aim for timely delivery, delays by third-party couriers may occur. If this affects the condition of your flowers, please contact us within 4 hours.
Wrong Deliveries: If you receive the wrong product, contact us immediately. We will send a replacement or refund.

7. Cancellations

Orders can be canceled within 5 hours of placement. Once shipped, cancellations are not possible, but you may request a return after delivery.

7. Contact Us

For any return or refund inquiries, please reach out to us at:
📧 Email: flowersshopdubai@gmail.com
📱 WhatsApp: +971 52 595 9713
📞 Phone: 0525959713