Refund Policy

Return & Refund Policy - Florist Shop L.L.C.

At Florist Shop L.L.C., we provide fresh flowers and great service. Because our products are perishable, please check our return and refund policy carefully.

1. Order Cancellations

Before Dispatch:
You can cancel your order and get a full refund if it has not yet been dispatched. Please contact us immediately at flowersshopdubai@gmail.com or call +971 52 595 9713.

After Dispatch:
Once your order has been dispatched or delivered, it cannot be cancelled. Since flowers are perishable, cancellations are not accepted after dispatch.

2. Refunds for Damaged or Defective Products

• If your flowers or items arrive damaged or defective, please contact us within 4 hours of delivery.
• Send us photos of the issue for review.
• We will either send a replacement or issue a refund if the order was not delivered in the intended condition.

Quality Guarantee:
If the flowers are not as described (e.g., wrong arrangement, missing items, poor quality), please contact us within 4 hours. Depending on the case, we will offer a replacement or a refund.

3. Non-Refundable Items

The following cannot be refunded:

• Fresh flowers, plants, and chocolates delivered in good condition.
• Customized or personalized orders (special bouquets, custom messages, or unique designs).
• Orders delivered correctly and accepted in good condition.

4. Refund Process

• Report issues within 4 hours by emailing us.
• In rare cases, we may request flowers to be returned for inspection.
• Once approved, refunds will be processed to your original payment method within 7–10 business days (depending on your bank/provider).

5. Exchange Policy

We do not offer exchanges due to the perishable nature of flowers. If there is an issue with your order, we will provide a replacement or refund.

6. Delivery Issues

• Late Deliveries: While we aim for timely delivery, delays by third-party couriers may occur. If this affects the condition of your flowers, please contact us within 4 hours.
• Wrong Deliveries: If you receive the wrong product, contact us immediately. We will send a replacement or refund.

7. Contact Us

For cancellations, refunds, or any concerns, please contact us:
📧 flowersshopdubai@gmail.com
📞 +971 52 595 9713